Customer Quality Resident

LEONI•Troy, MI

6d•Onsite

About The Position

The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.

Requirements

Proficient Spanish
Engineering degree
5-7 years of experience in a similar position
Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
Experience in automotive industry, harness makers is a plus.
Assertive communication skills, proactive, decision making and service attitude

Nice To Haves

Experience in automotive industry, harness makers is a plus.

Responsibilities

Maintains internal & external Customer Portal Management
Supports deployment of LEONI quality strategy based on customer requirements
Participates in Quality meetings with the customer
Supports at customer process audits and production process and product approval (ppa) within an OEM account
Supports at customers in problem solving and follow-up of containment & rework actions
Supports to organize and follow-up rework/sortings
Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
Supports the ordering of material for customer repair and own stock
Organize meetings with LEONI production plants for follow-up with claims