Customer Quality Manager

Infineon • San Jose, CA

7d • $145,440 - $216,342 • Onsite

About The Position

As a Customer Quality Manager in our Quality & Excellence team, you will uncover the root causes behind every single error, drive transformational improvements, and implement forward-thinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance. Infineon Technologies is a global leader in semiconductor solutions in power systems and IoT, enabling game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. We are on a journey to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply.

Requirements

• Degree in engineering or related field and understanding of electronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory)
• Strong communication skills with experience presenting technical information and supporting customers (mandatory)
• Ability to work effectively under pressure

Nice To Haves

• Failure analysis and field applications experienced highly desired.
• Experience with stress testing and structured problem-solving methods such as 8D (preferred)
• Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred)
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred)
• A valid US visa is preferred for this role.

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement
• Willingness to travel up to 25% of the time to support customer and business needs.

Benefits

• Infineon Technologies is an equal opportunity employer.
• We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.
• Our hiring decisions are based on skills and experience.
• Please let your recruiter know if you need any accommodations during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior