Customer Quality Engineer

Schaeffler • Danbury, CT

9d • Onsite

About The Position

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Requirements

• Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency
• Strong ability to prioritize effectively, work independently, and manage multiple tasks
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and decision-making skills
• Results-oriented with a strong customer service mindset
• Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

Nice To Haves

• Background in a manufacturing or similar environment
• Proven success working in both functional and cross-functional teams
• Familiarity with ERP systems, preferably SAP
• Knowledge of AS9100 is considered an asset

Responsibilities

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

Benefits

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level