Customer Quality Engineer

Arista Networks•Santa Clara, CA

9d•Onsite

About The Position

This position reports to the Product Quality Engineer team within the Engineering organization. This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers. The Customer Quality Engineer will manage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountability. They will orchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutions. The role involves delivering crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives. The engineer will conduct deep-dive assessments of systemic issues—both proactively and reactively following escalations—to prevent recurring friction points. They will own executive-level reporting and lead high-stakes calls, translating intricate technical challenges into clear, business-oriented summaries for leadership. The role requires actively monitoring communication channels and shared aliases to intercept, coordinate, and address emerging issues before they compound. The engineer will serve as a dedicated internal advocate for the client, ensuring their operational pain points are prioritized throughout the resolution lifecycle. Cultivating deep, trust-based relationships with clients is key to reinforcing their confidence in the organization's technical capabilities. A robust foundational knowledge of networking architectures and the broader Arista product portfolio, complemented by deep, subject-matter expertise in a core set of specialized technologies, is essential.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
Experience in high-tech manufacturing (preferably networking equipment)
Experience working with contract manufacturing partners
Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
Broad knowledge of test, diagnostics, failure analysis, and debug techniques
Foundational knowledge in quality and reliability performance metrics
Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
Basic understanding of ERP systems and supply chain concepts
Self-starter who has the ability to handle multiple tasks in a fast paced environment
Ability to influence and motivate internal and external partners
Strong communication and presentation skills

Nice To Haves

Experience in Failure Analysis, Service, and Repair Operations a plus
Ability to analyze data through high level visual summaries, trends and patterns

Responsibilities

Manage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountability
Orchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutions
Deliver crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives
Conduct deep-dive assessments of systemic issues—both proactively and reactively following escalations—to prevent recurring friction points
Own executive-level reporting and lead high-stakes calls, translating intricate technical challenges into clear, business-oriented summaries for leadership
Actively monitor communication channels and shared aliases to intercept, coordinate, and address emerging issues before they compound
Serve as a dedicated internal advocate for the client, ensuring their operational pain points are prioritized throughout the resolution lifecycle
Cultivate deep, trust-based relationships with clients to reinforce their confidence in the organization's technical capabilities
Maintain a robust foundational knowledge of networking architectures and the broader Arista product portfolio, complemented by deep, subject-matter expertise in a core set of specialized technologies