Customer Quality Engineer

Sika AG•Grandview, MO

3d•Onsite

About The Position

Sika is looking for an experienced Quality Engineer to join its growing team in Grandview for our Automotive and Industry team. The Customer Quality Engineer at Sika will play a key role in ensuring Injection Mold production efficiency through process design and development, and direct production support. This role will serve as the customer representative for product issues (quality, deliveries, and other customer requests) and lead customer issues to closure by gathering appropriate teams and problem-solving using tools such as 8Ds, 5Ps, DWDP, 5-Whys, and other documents per customer requirements. The position involves maintaining daily quality (PPM and other targets) and cost (internal and external costs) data for all customers and at the Grandview plant level. It also fulfills all new parts submission (PPAP) requirements, provides on-site problem resolution at customer locations, and coordinates quarantine and containment actions at customer locations and the Grandview plant. The role works closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes. The Customer Quality Engineer will coordinate, lead, facilitate, and coach efforts within all Sika Operations to achieve and maintain customer satisfaction, develop and implement methods for communicating customer performance, champion continuous improvement efforts, develop and implement projects to improve efficiency and decrease scrap, and provide leadership to attain Customer Quality Awards.

Requirements

Bachelor’s degree in a related discipline
5 years of experience in quality assurance or related experience
Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP
Automotive experience a plus
Knowledge of continuous improvement tools/processes to participate in projects across functional areas of the business to resolve supplier issues
Well organized
Solid interpersonal and follow up skills
Computer literacy
Strong analytical skills
Comfortable working in a manufacturing environment

Responsibilities

Serve as customer representative for product issues (quality, deliveries and other customer requests).
Lead and direct customer issues to closure, by gathering appropriate teams and problem solving using the tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements.
Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level.
Fulfills all new parts submission (PPAP) requirements.
Provide on-site problem resolution at customer locations.
Coordinate quarantine and containment actions at the customer locations and Grandview plant.
Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
Develop, implement, and deploy methods of communication of customer performance.
Champion continuous improvement efforts to assure continued customer satisfaction.
Develop, coordinate, and implement projects to improve efficiency and decrease scrap.
Provide leadership to attain Customer Quality Awards.