Customer Quality Engineer

Romet Limited•Mississauga, ON

1d•Onsite

About The Position

We are currently looking for a Customer Quality Engineer to join our busy and growing manufacturing facility. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement. For the right person this is an exciting opportunity to become an important and integral member of the Quality Assurance team. We are looking for a highly motivated, focused, and driven individual who wants to develop their career further with a thriving manufacturing company that has been classified as an essential business supplying to the natural gas industry. If you are excited at the prospect of joining a high growth, technically relevant organization this may be the opportunity you.

Requirements

Advanced knowledge to read, understand and interpret 2D and 3D drawings, including geometrical dimensioning and tolerancing (GD&T)
Advanced knowledge of computer/software (Microsoft Office, ERP Systems, experience in Microsoft Business Central, CSA and Measurement Canada portal, etc.), Minitab is considered an asset
Solid understanding and expertise in gas industry on regulatory requirements, product safety certification, hazard management, etc.
Excellent understanding of ISO 9001 and ISO 17025 quality standards
Strong presence and ability in delivering presentations to management regarding project results
Ownership of responsibilities and problem-solving skills
Excellent project management, documentation and organizational skills
Proven record of strong learning capacity in a new working environment in a reasonable duration
Solid analytical skills, integrative thinking, and advanced problem-solving skills (e.g. Fishbone, Pareto, Cause and Effect, 5-Why, 8D, PFD, PFMEA, Control Plan, etc.)
Strong communication and interpersonal skills
Excellent English language communication skills (both verbal and written)
Excellent attention to detail and accuracy
College or University degree in manufacturing, mechanical, electronics or industrial engineering
Minimum of 10 years of experience required or equivalent manufacturing exposure
Experience in machining/assembly environments, understanding of process parameters and controls
ISO 9001:2015 Lead Auditor experience or qualification is required
Experience with Measurement Canada and CSA is a MUST, certification bodies (e.g. UL, Intertek, European, etc.) is considered an asset
Experience with manufacturing process audit (e.g. layered process audit) is required, and 2nd party customer audit is considered an asset

Nice To Haves

Minitab is considered an asset
ISO 17025 Lead Auditor experience or qualification considered an asset
certification bodies (e.g. UL, Intertek, European, etc.) is considered an asset
2nd party customer audit is considered an asset

Responsibilities

Promote the process excellence by evaluating the compliance degree and gap identification, work with process owners to map, analyze, and improve the processes
Advocate the culture of process thinking by arranging essential training/workshops for Romet employees
Oversee the implementation of the new processes and drive the process excellency with measurables
Accountable for improving customer satisfaction by working closely with quality, operations, sales and the customer experience team to resolve all customer quality concerns with effective communication to customers (both internal and external), and review and monitor customer survey index with initiatives proposed to top management
Lead as Subject Matter Expert and responsible for Romet Quality Management System compliance with ISO 9001, gas industry regulatory requirement, product safety (including hazardous)
Build the business strategy into the quality manual, operations procedures, and work instructions
Responsible for Romet quality metrics data collection and analysis by providing regular analysis reports to the responsible stakeholders, and gather and analyze business performance data
Organize regular Romet business performance review sessions to review KPIs with top management and document quality records properly
Actively lead in both internal and external audits with reference to pre-defined audit schedules, publish the audit results / findings to various level(s) regularly and actively drive the closing of open issues
Work closely with Romet Order Management, Sales, and Manufacturing Engineers to continuously optimize the business process to improve the accuracy of customer master product specification, data file format and content, ERT / AMR programming configuration, packing slips and invoice(s), etc.
Plan annual employee’s survey with analysis to evaluate the QMS training needs, training efficiency, and identify gaps for continuous improvement
Comply with all quality and safety requirements
Remain up-to-date with best business practices and technological developments
All other duties and related projects as assigned