Customer Quality Engineer

Materion • Newton, MA

9h • Onsite

About The Position

The Customer Quality Engineer will be responsible for overseeing the quality assurance processes related to customer orders, ensuring that all products meet the specifications and expectations of our semiconductor and aerospace clients. This role will involve close collaboration with production, engineering, and customer service teams to address quality concerns, manage customer change control requirements, implement corrective actions, and enhance customer satisfaction. The ideal candidate will possess a broad base of experience and a high level of technical depth in working with metals and manufacturing Quality standards AS 9100D and/or ISO 9001:2015. Under the direction of the Quality Director, the Customer Quality Engineer will be actively involved with the eQMS, with the aim of meeting or exceeding quality objectives and improving customer satisfaction. This role is critical in supporting all Safety, Quality, Delivery, Cost, Environmental, and Continual Improvement initiatives, and metrics.

Requirements

• Bachelor’s degree in engineering (i.e. metallurgy, material science, chemistry or chemical engineering degree preferred) and four to five years of experience in a Quality-related role working with metals is required.
• Strong knowledge of quality management systems AS9100D and/or ISO 9001: 2105 and industry standards relevant to semiconductor and aerospace applications.
• Proficient in statistical process control (SPC), root cause analysis, and problem-solving methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers.
• Detail-oriented with strong analytical skills and a commitment to quality.
• Proficient in Microsoft Office Suite and quality management software.
• Experience with using SAP and or similar systems is required.
• Ability to read, analyze and interpret common scientific technical journals, required customer quality standards and technical procedures.
• Ability to effectively present information and respond to questions from managers and other employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of technical information and data furnished in written, oral, diagram, or schedule form.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Must be very proficient in speaking and writing the English language.
• Position will require the individual to have informed, decision-making skills based on business and customer needs. Must be able to take decisive action based on limited input and determine when a decision requires input.
• The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.

Nice To Haves

• Prefer an ASQ certified Quality Engineer and Six Sigma green/black belt certification (or similar practical experience).

Responsibilities

• Develop, implement, and maintain quality assurance protocols to ensure compliance with industry standards and customer specifications for refractory and alloy metals.
• Serve as the primary point of contact for customer quality inquiries, specification requests, addressing concerns, complaints, and providing timely updates on quality-related issues. Including customer audit support.
• Investigate quality issues and non-conformances, performing root cause analysis and implementing corrective and preventive actions to mitigate future occurrences.
• Maintain accurate records of customer quality agreements, change control requirements, and customer feedback. Prepare reports and presentations for internal and external stakeholders.
• Work closely with sales, commercial, production, engineering, procurement, and planning teams to ensure customer quality standards are integrated into all aspects of manufacturing and delivery processes.
• Provide customer specific training and support to staff on quality standards, procedures, and best practices to foster a culture of quality within the organization.
• Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction.

Benefits

• The salary range listed is a guide for this position and may vary depending on experience, education, geographic location, and other qualifications. The final offer will be determined based on the candidate's individual merits and the company's compensation policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level