Customer Quality Engineer

our team • Olathe, KS

10d

About The Position

This position leads key customer-focused quality activities to ensure products meet customer expectations, performance requirements, and reliability standards. Serves as a primary quality interface with customers by reviewing field issues, warranty data, and customer feedback to drive timely containment, root cause analysis, and corrective actions. Collects and analyzes customer and field data to identify systemic issues and support continuous improvement initiatives by engaging directly with cross functional teams. Engage directly with factory teams at all levels and support quality initiatives that lead to improved performance for key customers.
Works cross‑functionally with engineering, manufacturing, sourcing, and service teams to resolve customer quality concerns, support new product introductions, and ensure robust quality planning throughout the product lifecycle. Collaborates with suppliers and internal stakeholders to address customer-impacting quality issues, verify the effectiveness of corrective actions, and contribute to ongoing supplier and customer quality improvement programs.

Requirements

• Bachelor’s degree in engineering, Quality or related technical field
• 5+ years of experience in engineering, quality or related field

Nice To Haves

• Excellent project management skills and ability to lead groups in a matrix organization
• Building Customer Loyalty
• Continuous Improvement
• Demonstrated ability to turn around and lead implementation of best practices including problem identification and resolution, and manufacturing strategies
• Intermediate skills in Microsoft Word and Excel
• SAP or other ERP system experience preferred

Responsibilities

• Work directly with customers and SPX factories on quality issues, as well as engaging supply base and/or internal Supplier Quality resources
• Provide other technical guidance and/or assistance as required
• Develop solutions to problems and new designs
• Leads product quality assurance efforts ensuring conformance to standards & specifications through testing, inspecting, & monitoring key process variables in addition to product characteristics
• Works closely with Team Leaders and Process Engineers to drive improvement in product quality
• Troubleshoots and analyzes process capability. Implements actions to improve equipment quality of production
• Evaluates and implements new technologies aimed at eliminating defects
• Actively support production work teams as required in order to meet world-class quality standards
• Lead timely root cause analysis and 8D to rectify issues timely
• Lead process improvement efforts related to quality across the Americas
• Improve quality system and tools
• Provide technical quality support to improve efficiency, reduce costs and improve quality
• Review customer feedback regularly and implement prioritized actions to resolve concerns
• Provide support to site erection and commissioning teams as needed
• Lead training activities related to quality
• Perform project engineering function, as needed
• Manage projects and schedule tasks

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level