Customer Quality Engineer

GE Aerospace • Jacksonville, FL

1d • Onsite

About The Position

Unison, a GE Aerospace company, is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world. Primarily responsible for customer relationships, specifically those dedicated to the time periods during, after and related to quality issues. Responsible for customer engagement, monitoring customer satisfaction, customer data gathering, and acting as a conduit/facilitator of activities that prevent or resolve quality issues. This position requires aerospace quality service and execution experience.

Requirements

• Bachelor’s Degree accredited college or university plus a minimum of 3 years of experience in Aerospace Quality Program Manager and/or Customer Satisfaction/Issue Resolution Lead OR: A high school diploma / GED with a minimum of 8 years of experience in Aerospace Quality Program Management and/or Customer Satisfaction/Issue Resolution Lead

Nice To Haves

• Strong problem-solving experience (8D, RCCA, Apollo, 5 why etc.)
• Demonstrated success working with cross-functional teams.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Responsibilities

• Ensure compliance with customer-specific requirements by validating, interpreting, and driving adherence across products, processes, and deliverables.
• Develop and maintain strong customer relationships while promoting confidence in quality performance through responsive communication, issue resolution, and continuous improvement
• Drive root cause analysis projects and present results when required by customers.
• Facilitate customer audits and work with the QMS leader to drive completion of audit findings.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to a Health Coach from GE Aerospace
• Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services
• GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions
• access to Fidelity resources and planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability insurance
• life insurance
• paid time-off for vacation or illness
• Relocation Assistance Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level