Customer Quality Engineer

Eaton Corporation•Woodridge, IL

3d•$71,000 - $105,000•Onsite

About The Position

The Customer Quality Engineer is responsible for managing customer quality issues and warranty performance across an operating business unit. The individual will be the Quality liaison on customer quality issues including interfacing with Service, Product Management, Operations, Engineering, Sales, and customers. This position supports failure analysis of Eaton power quality and power distribution products to determine root cause and identify corrective and preventive actions to improve quality, increase product reliability, and customer satisfaction. The position will provide reports to document findings for distribution to internal and external customers, quality support for resolution of reported customer quality issues and assist in new product development projects including project quality deliverables and activities to assure quality of new product releases. The position recommends corrective and preventive actions with the goal to increase process performance metrics and product reliability. In addition, the position manages the logistics of nonconforming material including administration, inbound/outbound and disposition of product in collaboration with Test and Quality team members.

Requirements

Bachelor’s degree in Engineering from an accredited educational institution
3 years of Quality Engineering or related Engineering experience
Ability to demonstrate advanced problem-solving skills and methods -i.e., Six Sigma, A3, 5-Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause, and identify corrective and preventive actions to drive continuous improvement initiatives.
Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations.
Ability to work in a matrix organization, in virtual teams (across different locations), and cross-cultural environments.
Ability to effectively demonstrate verbal and written communication skills.
Ability to multitask, complete projects with tight deadlines.
Ability to communicate with internal and external customers in critical situations.
Ability to support multiple teams and product lines across multiple locations.
Proficient in Microsoft Office applications, specifically Excel.

Nice To Haves

Master’s Degree from an accredited educational institution
Six Sigma Belt (Green, Black) certified
Statistical tools and methods (Minitab)
ASQ CQE or CMQ/OE Certification
Knowledge of design, validation, manufacturing, and test
Knowledge of electrical power quality and distribution products and systems
SAP experience
Project Management experience
Power BI experience

Responsibilities

Monitor product shipments and field performance to drive investigations and root cause identification assuring closed loop short term and long-term corrective/preventive actions to improve warranty CONC performance and achieve divisional goals, improve product line field performance (DPPM) and achieve divisional goals, and improve customer satisfaction.
Extract product performance data and maintain a failure information database including root cause, corrective, and preventive actions as a feedback loop to improve product quality.
Foster an environment that promotes Eaton’s financial and aspirational goals, encouraging continuous improvement through participation and teamwork.
Assist in facilitating and supporting company internal and external audits.
Maintain internal documentation control system of all company processes and procedures.
Adhere to all environmental, health, and safety policies and procedures and work procedures.