Customer Quality Engineer

Rexroth•Fountain Inn, SC

5d•Onsite

About The Position

The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer satisfaction, and driving continuous improvement efforts to meet customer requirements and expectations and industry standards.

Requirements

Bachelor’s degree in Engineering, Quality, or related technical field.
3+ years of experience in manufacturing, project management and/or quality focused projects
Proven track record in customer-facing roles, including direct interaction with vendors, OEMs, and end users to resolve quality issues and drive improvements.
Strong knowledge of quality tools and methodologies: 8D, 5 Whys, FMEA, SPC, Control Plans, APQP, PPAP.
Problem solving and coordination experience; Shainin, Six Sigma, etc.....
Proficiency in reading technical drawings and specifications.
Experience with root cause analysis and corrective/preventive action processes.
Familiarity with quality management systems (QMS).
Strong interpersonal and communication skills: ability to work well with others in both one-on-one relationships as well as group activities.
Strong organizational, analytical, and problem-solving skills with a highly oriented process approach.
Ability to travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually)

Responsibilities

Serve as the main point of contact for customer quality issues and communications.
Investigate customer complaints and non-conformance; lead root cause analysis and develop effective corrective and preventive actions.
Monitor customer satisfaction and quality performance metrics.
Participate in customer audits and product validation reviews; provide technical and quality support during new product introductions (NPI).
Coordinate and lead 8D or similar problem-solving methodologies for customer issues.
Ensure timely communication and documentation of quality concerns and resolutions.
Collaborate with internal teams (sales, manufacturing, engineering, quality assurance) to address customer feedback.
Support PPAP and other customer-specific quality requirements. (APQP)
Prepare and deliver quality reports, presentations, and metrics to customers and internal stakeholders.
Participate in audits, customer visits, and continuous improvement initiatives.
Maintain compliance with industry standards (e.g., ISO 9001, ISO 14001) and customer-specific quality requirements.
Travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually)