Customer Quality Engineer II or III

Woodward, Inc. • Rockford, IL

8d • $75,000 - $142,000

About The Position

At Woodward, our Quality function is more than just a department, it's the backbone of our commitment to excellence. As a member of this critical team, you'll play a direct role in developing new products and ensuring that every product we deliver meets the highest standards of safety, performance, and compliance. You will be actively involved in leading APQP activities as we develop new products and transfer products between facilities.

Requirements

• Bachelor’s degree in Engineering or Technology related field
• 3-5 years in Aerospace Quality or regulated manufacturing, technology related field (for Level II)
• 6-8+ years in Aerospace Quality or regulated manufacturing, technology related field (for Level III)
• Previous experience in customer-facing role, leading RCCAs with cross-functional teams
• NPI project execution
• Strong background in Aerospace APQP aligned with AS9145
• Familiar with leading DFMEA, PFMEA, Control Plan, MSA, capability analysis, and PPAP
• Quality Assurance: Expertise in implementing and maintaining quality assurance processes and standards to ensure product excellence.
• Root Cause Analysis: Proficient in identifying and analyzing the underlying causes of quality issues using industry standard methodologies.
• Process Improvement: Skilled in evaluating and enhancing manufacturing or business processes to optimize quality outcomes and efficiency.
• Technical Documentation: Ability to create, manage, and maintain accurate technical documentation and quality reports.
• Data Analysis: Experienced in analyzing quality data and metrics to inform decision making and drive continuous improvement.
• Regulatory Compliance: Knowledgeable in relevant industry regulations and standards, ensuring all processes meet compliance requirements.
• Communication: Capable of clearly explaining complex quality related information to team members and stakeholders in straightforward situations.
• Problem Solving: Adept at resolving quality related problems using technical judgment, experience, and established precedents.
• Team Collaboration: Effective in working within team guidelines and policies, positively impacting both personal and team quality outputs.
• Mentoring: Provides informal guidance and support to new team members, fostering a collaborative and knowledgeable work environment.
• Quality Assurance: Expertise in developing and implementing quality assurance methodologies and standards.
• Complex Problem Solving: Ability to analyze and resolve intricate quality related issues independently.
• Project Management: Skilled in managing and leading small to medium sized quality engineering projects from initiation to completion.
• Technical Analysis: Proficient in analyzing quality data, metrics, and performance indicators to drive improvements.
• Leadership: Acts as a knowledgeable resource for less experienced colleagues and leads project initiatives with manageable risks.
• Effective Communication: Capable of explaining difficult or sensitive quality information clearly and building consensus among stakeholders.
• Risk Management: Identifies potential quality risks and implements strategies to mitigate them within project parameters.
• Continuous Improvement: Applies best practices and integrates quality engineering processes with other business areas to enhance overall performance.
• Regulatory Compliance: In depth understanding of relevant industry standards and regulations to ensure products meet required specifications.
• Data Driven Decision Making: Utilizes data analytics to inform and guide quality engineering decisions and strategies.

Responsibilities

• Implements and monitors quality assurance processes and procedures to ensure product standards are consistently met.
• Identifies and resolves quality related issues by analyzing data and applying technical expertise and judgment.
• Provides informal guidance and support to new team members to enhance their understanding of quality protocols and practices.
• Collaborates with engineering, production, and other departments to improve product quality and process efficiency.
• Documents and communicates quality metrics, findings, and improvement recommendations to relevant stakeholders.
• Develop and implement comprehensive quality assurance plans to ensure compliance with industry standards and regulatory requirements.
• Identify, analyze, and resolve complex quality issues by leveraging advanced problem-solving techniques and multi-source information.
• Lead small scale quality improvement projects, coordinating resources and managing timelines to achieve project objectives.
• Integrate industry best practices into quality processes, ensuring continuous improvement and competitive differentiation.
• Serve as a resource for less experienced colleagues, providing guidance and fostering a collaborative work environment.

Benefits

• Annual cash bonus opportunity
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities
• 12 paid holidays, including floating holidays
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level