Customer Project Manager

Military Spouse Corporate Career Network•Fort Wayne, IN

19d

About The Position

This role serves as the primary customer point-of-contact for daily communications, coordination, and follow-up on various project-related items. The Customer Project Manager is responsible for managing multiple aircraft projects, identifying risks, and ensuring projects stay on schedule and within budget. This includes overseeing workflow, facilitating status meetings, and performing post-work package activities to ensure customer satisfaction and meet financial objectives.

Requirements

Adhere to Bombardier General Work Requirements.

Responsibilities

Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.
Upsell additional work to Customer.
Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
Execute and maintain schedule through aircraft delivery and follow-up.
Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)).
Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
Responsible for meeting or exceeding facility financial objectives on all projects.
Issue and collect DPRs, review payment terms with Customer.