Customer Project Manager

Schneider Electric • Chicago, IL

16d • Hybrid

About The Position

Join us as a Customer Project Manager, where you will lead the execution of customer projects from order conversion through delivery, invoicing, and post-sale support. You will serve as a central point of contact between customers, distributors, contractors, manufacturing plants, and sales teams to keep projects moving and deliver a strong customer experience.

Requirements

• 3 years of experience in project management, project coordination, order management, customer success, account management, or a similar customer-facing role
• Experience coordinating projects or customer orders involving multiple internal and external stakeholders
• Strong communication and customer relationship skills
• Excellent organization, prioritization, and time management
• Ability to manage multiple projects and stakeholders simultaneously
• Strong problem-solving and decision-making skills
• Self-motivated and comfortable working independently
• Ability to influence and collaborate across cross-functional teams
• Adaptability and comfort working through ambiguity and changing priorities

Nice To Haves

• Industry experience in energy management, electrical infrastructure, industrial automation, manufacturing, or a related field is preferred, but not required
• Bachelor's degree preferred, but not required
• PMP certification is not required

Responsibilities

• Lead the execution of customer projects from order conversion through product delivery and invoicing.
• Serve as a primary liaison between customers, distributors, manufacturing plants, sales teams, and other internal partners.
• Coordinate shipment schedules, change orders, material modifications, customer requests, and project updates.
• Proactively communicate project status, delays, risks, and changes while managing customer expectations.
• Work across internal teams to resolve order and delivery issues, escalate challenges when needed, and keep projects on track.
• Manage multiple projects and competing priorities in a dynamic environment where priorities can change quickly.
• Build strong customer and stakeholder relationships through proactive communication, collaboration, and follow-through.

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• competitive pay
• incentives
• company share ownership
• 401(k) with match
• performance discussions
• global opportunities
• the Schneider Career Hub
• learning platforms like Coursera

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree