Customer Programs Operations Analyst

TEKsystems•Rosemead, CA

10d•$37 - $40•Hybrid

About The Position

This position will play a key role in managing customer enrollment and payment operations for their Flexible Pricing Rate Pilot, as well as conducting additional reporting. This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third party supplier for enrollment, and confirming enrollment status back to stakeholders. This position will also be a subject matter expert for the pilot’s automated enrollment and billing platform and will be responsible for pulling data from the platform, ensuring its accuracy, and working with the third party platform provider to report bugs/errors, make enhancements, and maintain the system. The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status.

Requirements

Minimum of four or more years of experience with business analysis.
Experience with customer programs and billing in a utility or similarly regulated environment.
Familiarity with SAP billing and/or payment systems.
Experience using advanced analytical tools such as SAS, Power BI or other similar tools.
Experience working with budgets.
Experience creating and using pivot tables, charts, and graphs.
Ability to work with larger datasets (e.g., containing data for several hundred thousand accounts).
Proficiency identifying trends in complex data and arriving at solutions rooted in information.
Comfort working in a fast-paced, deadline-driven environment.
Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.

Responsibilities

Perform eligibility checks for potential customers.
Monitor and compensate third parties for their performance in recruiting customers.
Manage customer enrollment and payment operations for the Flexible Pricing Rate Pilot.
Conduct additional reporting.
Receive and validate enrollment forms from account managers.
Submit eligible customers to a third party supplier for enrollment.
Confirm enrollment status back to stakeholders.
Act as a subject matter expert for the pilot’s automated enrollment and billing platform.
Pull data from the platform, ensuring its accuracy.
Work with the third party platform provider to report bugs/errors, make enhancements, and maintain the system.
Oversee manual enrollment processes for Automation Service Providers.
Maintain detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters).
Track billing status.