Customer Program Specialist

Incora•Montreal, QC

82d

About The Position

Incora is seeking an exceptional customer service professional to join them as a Customer Program Specialist. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of their business. The Customer Program Specialist is accountable for facilitating and building strong customer relationships with intermediate to complex customer accounts/contracts through continuously providing high-quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.

Requirements

High School Diploma or GED is required
French is required
3-5 years of combined Sales and Customer Service experience required
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential
Experience using Copilot or other AI tools to enhance productivity

Nice To Haves

Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience
Experience within the aerospace industry is preferred

Responsibilities

Lead and manage supply chain programs such as inventory analysis, demand planning, import/export operations, operations planning (SOP), and contract lifecycle management
Drive negotiations with external partners and suppliers to secure favorable terms, improve lead times, and reduce inventory costs.
Monitor program health (e.g., parts pipeline health) and identify risks to supply chain performance
Collaborate with Sales and Purchasing teams to ensure accurate data flow for purchase order placement and delivery requirements.
Scale and maintain membership in strategic programs (e.g., Prime, Delivery Experience) to ensure long-term financial viability.
Work with business unit leaders to introduce new delivery services or enhance existing capabilities
Manage large-scale program initiatives to meet time, cost, and quality targets
Utilize ERP and supply chain management software for planning, execution, and reporting
Account Management: Maintain strong client relations for complex contracts.
Issue Resolution: Conduct root cause analysis and solve delivery or inventory issues.
Cross-Functional Coordination: Work with internal sales, supply chain, and warehouse teams.
Contract Administration: Ensure adherence to service level agreements and sales policies.