Customer Program Specialist

Incora•Johnstown, PA

7d•Onsite

About The Position

The Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.

Requirements

High School Diploma or GED is required.
3-5 years of combined Sales and Customer Service experience required.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential.
Experience using Copilot or other AI tools to enhance productivity.
Passion for Incora Values and exceeding customer expectations.

Nice To Haves

Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience.
Experience within the aerospace industry is preferred.

Responsibilities

Facilitating and building strong customer relationships with intermediate to complex customer accounts/contracts.
Continuously providing high quality service and support.
Maintaining an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work.
Leveraging internal working partnerships to investigate and reconcile customer issues.
Performing account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.).
Ensuring overall customer expectations are met.