Customer Program Manager

Incora•Fort Worth, TX

1d•Onsite

About The Position

Incora is seeking an exceptional Customer Program Manager to join their team. As a leading supply chain solutions business in the aerospace industry, Incora prioritizes its people and customers. The Customer Program Manager will be responsible for developing, implementing, and executing strategic program objectives to ensure error-free, on-time delivery of high-quality products and optimal program profitability. This role involves cultivating and sustaining valuable customer and supplier relationships, orchestrating operations through effective leadership in administration, infrastructure, and process improvements for JIT Forward Stocking Locations (FSLs). Key responsibilities include ensuring streamlined operations, facility organization, competent personnel, and fostering an atmosphere of trust and engagement through clear communication of accountabilities.

Requirements

Bachelor’s degree or 3+ years related experience and training, or equivalent combination of education and experience, which may include sales, distribution, and inventory management.
Demonstrated ability to provide excellent customer service and real-time problem-solving strategies.
Supervisory experience is required, with proven ability to motivate others to meet or exceed objectives.
Strong process management and process improvement skills and/or experience with JIT Contract programs.
Aerospace industry product knowledge is required.
In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically Word, Excel, and PowerPoint.
Access is a plus.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential.
Experience using Copilot or other AI tools to enhance productivity.

Nice To Haves

Access (database system)

Responsibilities

Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best market exposure, ensuring all opportunities to provide value-added services are pursued and negotiated.
Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s).
Manage and maintain Program budgetary compliance and recommend annual budget changes.
Plan, direct, and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in response to customer specifics and ship date requirements.
Manage department staff to ensure a high level of service to customers, ensuring teamwork and directing employees toward goals.
Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies, and procedures.
Coordinate and ensure all team members are provided with current program information, technical access, and the necessary equipment and tools.
Implement, oversee, and document the training of all AS9100 requirements and Quality Work Instructions for existing and new process improvements and customer-specific requirements.
Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams to discuss program strengths, deficiencies, and opportunities for enhancements.
Respond to, investigate, and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take necessary actions to prevent recurrence.
Ensure document controls, processing, and recordkeeping comply with local, State, and Federal regulations, as well as Incora's recordkeeping policies.
Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Incora policies and procedures.
Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify coaching needs; approve all employee wage changes and promotions.
Create, compile, and analyze workflow, time, and labor reports to recommend organizational changes and process improvements.
Manage, coordinate, or designate onsite FSL facilities, equipment, and real estate maintenance, maintaining cleanliness, security, and organization.
Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of customer specifications and requirements.
Attend all company-sponsored meetings.