Customer Program Manager-Parker Aerospace

Parker Hannifin•Fort Worth, TX

About The Position

The Customer Program Manager provides strategic leadership and overall management for assigned OEM customer accounts, including complex, high-value, or strategically significant accounts. The role is accountable for customer relationships, contractual commitments, delivery and quality performance, account financial performance, and long-term business strategy. As the principal customer contact, the manager represents Parker Stratoflex across products, programs, escalations, and performance reviews, balancing customer needs with Parker’s commercial interests and business objectives. The role regularly engages senior customer stakeholders and Parker leadership, leads account and program reviews, communicates performance and risks, recommends business decisions, and supports complex negotiations. It also provides mentorship and guidance to the Customer Management team and supports account continuity and knowledge transfer.

Requirements

Bachelor’s degree in Engineering, Sciences, Business, or a related field.
PMP certification required, typically within six months of assignment.
At least 10 years of progressively responsible OEM customer account management, program management, or related experience, including at least four years leading complex cross-functional initiatives or programs.
Demonstrated ownership of complex or strategically significant customer accounts, including accountability for contractual commitments, customer performance, escalations, and business results.
Ability to build relationships with senior customer stakeholders and engage effectively with division and corporate leadership.
Experience mentoring account/program professionals and leading virtual teams through influence in a cross-functional, matrixed organization.
Good understanding of aerospace industry practices, OEM customer expectations, and the marketplace associated with assigned products or services.
Strong knowledge of contracts, pricing agreements, commercial terms, and risk management, with experience supporting or leading complex customer negotiations.
In-depth knowledge of aerospace commercial or military contracting and procurement requirements, and understanding of financial and labor cost systems and manufacturing processes.
Ability to interpret complex contractual language, financial reports, and performance data and translate findings into actionable recommendations.
Demonstrated business judgment in resolving significant customer issues, prioritizing competing demands, assessing commercial and operational risks, driving timely decisions, and holding stakeholders accountable.
Strong written communication, presentation, and facilitation skills with customers and multiple levels of management and leadership.
Proficiency with business applications, customer relationship management, and financial systems.
Understanding of aerospace hardware and manufacturing/certification requirements.
Ability to sit; frequently use hands to operate a computer and talk or hear; regularly stand and walk; and perform close-vision tasks.
Regular attendance, professional and cooperative conduct, and ability to manage multiple tasks at once.
Ability to meet U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements applicable to the position.

Nice To Haves

Experience with Government contracts and requirements.
International customer account management experience.

Responsibilities

Serve as the primary point of contact and senior account leader for assigned OEM customers, advocating for customer needs internally and representing Parker Stratoflex externally.
Develop and execute account management plans covering contractual commitments, customer priorities, milestones, delivery and quality performance, financial objectives, and business risks.
Drive cross-functional collaboration and accountability, establishing ownership, deadlines, and escalation paths across Contracts, Operations, Engineering, Quality, Supply Chain, Finance, and other functions.
Ensure customer requirements and contractual obligations are understood, communicated, and managed in Parker’s best interests.
Partner with internal departments to evaluate pricing, resource requirements, commercial exposure, and proposed commitments.
Lead customer discussions and support negotiations involving pricing agreements, contract changes, program requirements, and performance recovery, consistent with delegated authority and internal approvals.
Lead planning and execution for mature-product programs and oversee new-product development programs executed by the Project Management Organization.
Anticipate and manage significant account risks and escalations; resolve issues, develop recovery plans, secure cross-functional support, and escalate decisions with recommendations and business impacts.
Lead major customer and internal account reviews, present performance trends, risks, recovery actions, and decisions needed, and ensure review actions and customer commitments are documented and completed.
Maintain accurate account information and provide timely, transparent updates to customers and internal leadership.
Mentor and guide Customer Managers and cross-functional team members, promoting consistent account management practices, effective communication, and clear functional responsibilities.
Maintain professional, industry, and technical/product knowledge; share specialized knowledge and serve as a resource on customer program management practices.

Benefits

Medical, prescription drug, dental, and vision coverage.
Voluntary optional life, accident, hospital indemnity, and critical illness insurance.
401(k) plan with company matching contributions at 100% of the first 5% of pay.
Company-provided defined-contribution retirement plan with an annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Paid parental leave.
Short- and long-term disability programs.
Adoption assistance.
Care.com membership.
Financial planning assistance.
Identity protection, legal protection, and pet wellness supplemental benefit programs.
Paid time off and 13 company-paid holidays.