Aerospace Program Manager

Pioneer Human Services•Seattle, WA

About The Position

Pioneer Human Services is seeking an experienced Aerospace Program Manager to lead customer-facing program coordination for assigned aerospace manufacturing accounts. This high-accountability individual-contributor role is the primary link between customers and internal teams. The manager ensures customer requirements, contractual commitments, delivery priorities, quality expectations, and revenue assumptions are understood; provides accurate program visibility; identifies and escalates risks; coordinates cross-functional action; and maintains disciplined communication with customers and internal leadership. The role calls for a proactive, data-driven program leader who can manage competing priorities, translate customer needs into actionable internal priorities, coordinate recovery efforts, maintain reliable forecasts, and influence execution across Planning, Production, Quality, Purchasing, Shipping and Receiving, and Finance. The position monitors delivery, quality, schedule, and financial performance as indicators of program health and is accountable for timely communication, risk escalation, action management, and recovery-plan coordination. Delivery, quality, and financial outcomes are achieved through shared cross-functional execution. Pioneer Human Services is a nationally recognized nonprofit with more than 35 locations across Washington state. Its mission is to empower justice-involved individuals to overcome adversity and reach their full potential.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations, Engineering, Finance, Project Management, or a related field; equivalent combinations of education and relevant experience may be considered.
At least 5 years of progressive experience in aerospace, defense, precision manufacturing, or another complex and regulated manufacturing environment.
At least 3 years of experience in program management, project management, customer account management, production planning, supply chain operations, or a closely related manufacturing role.

Nice To Haves

PMP, CAPM, Lean Six Sigma, APICS/ASCM, or similar professional certification.

Responsibilities

Serve as the primary day-to-day contact for assigned aerospace customers and build trusted, professional customer relationships.
Coordinate assigned customer programs from order receipt through shipment, including open-order status, delivery commitments, customer reporting, issue resolution, and follow-up.
Lead regular customer and internal program-status meetings; communicate performance, risks, recovery plans, priorities, and action items.
Monitor open orders, production schedules, material availability, supplier commitments, quality status, capacity constraints, and shipment readiness to protect delivery commitments.
Translate customer requirements and changing priorities into clear internal actions and coordinate with Planning, Production, Quality, Purchasing, and other teams to drive execution.
Identify, communicate, and escalate risks related to delivery, capacity, quality, materials, suppliers, engineering changes, inventory, and customer requirements.
Develop and maintain recovery plans for late orders, shortages, quality issues, and other challenges affecting customer commitments.
Establish and lead cross-functional New Product Introduction (NPI) meetings and readiness activities for new programs, products, and customer launches.
Prepare and manage customer-specific reports, portals, scorecards, forecasts, and other required communications at the appropriate cadence.
Develop and maintain rolling sales, backlog, shipment, and revenue projections for assigned accounts; identify and communicate forecast changes, revenue risks, and business opportunities.
Use ERP/MRP and operational data to monitor program performance, support decision-making, and improve visibility, data quality, and execution.
Partner with Finance/Accounting to resolve invoicing discrepancies, validate forecast assumptions, and address commercial or documentation-related issues.
Support continuous-improvement efforts that strengthen customer responsiveness, on-time delivery, quality performance, forecasting accuracy, and cross-functional execution.