Customer Program Manager
About The Position
We manage the lifecycle of customer projects, aligning client goals with Cisco’s strategy. We use PMI and Agile methodologies to maintain project health, financial stability, and operational governance from start to finish. We are committed to delivering technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget! We partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment. We collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for our clients. We work with vendor management teams to handle partner selection and contract negotiations, and we lead global project teams to ensure consistent, high-quality delivery every time!
Requirements
- Bachelor’s degree with 8 years of experience (or equivalent), PMP certification, and CPMAI certification.
- A solid track record of handling large, complex programs and the technical knowledge required to guide delivery plans.
- Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets.
Nice To Haves
- Additional professional project management certifications.
- Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight.
- Experience with change management and driving operational discipline across large teams.
Responsibilities
- Lead Strategic Programs: We handle large-scale programs, overseeing resources, budgets, and risks to ensure project profitability and success.
- Advise Leadership: We act as trusted advisors to IT and executive leaders, translating business requirements into actionable delivery plans.
- Drive Innovation: We use AI and automation to streamline planning and reporting, identifying new ways to improve efficiency!
- Ensure Governance: We monitor financial health and delivery performance using Cisco’s internal tools, ensuring accurate revenue and margin tracking.
- Share Expertise: We mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events to share our technical knowledge.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
- performance-based incentive pay (sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
