Customer Program Manager

Align Production Systems • Chesterfield, MO

20h • Onsite

About The Position

The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work — the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it.

Requirements

• Comfort owning budget, margin, and schedule performance like a P&L owner
• Experience managing or mentoring engineering/design staff, or readiness to grow into it
• Strong customer-facing communication skills
• Ability to work on-site in St. Louis, MO (not remote-eligible)
• It is required to complete the Predictive Index Assessment to be considered for this position: https://assessment.predictiveindex.com/bo/D7NP/CustomerProgramManager_Aug2026_143222

Nice To Haves

• Project management experience — highly preferred
• Exposure to mechanical engineering design or processes — a plus, especially in custom/engineer-to-order manufacturing

Responsibilities

• Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.
• Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.
• Own the release process end to end and ensure Align's engineering standards are met on every project.
• Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).
• Full-authority manager of your team's engineers and designers — hiring input, coaching, reviews, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed