Customer Program Manager - Aerospace & Defense

Celestica International LP•Tucson, AZ

2d•Onsite

About The Position

The Customer Program Manager serves as the primary interface between Celestica and customers for smaller customer accounts with revenue of $50 million or less. The role manages programs to achieve planned revenue and profitability while maintaining customer satisfaction. Work is performed within established professional standards, policies, and objectives, with guidance primarily for unique, unusual, or controversial issues. The position may lead a work group or project team, provide guidance in its area of specialty, and build and maintain internal and external relationships. The role supports day-to-day customer account operations, including delivery and schedule performance, profitability, pricing and contract activities, customer satisfaction, issue resolution, inventory impacts, and performance reporting. The position is based in a normal office environment and may require extended periods of sitting, sustained visual concentration, and frequent repetitive computer-related movements.

Requirements

Six to eight years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience.
In-depth knowledge of manufacturing processes, schedules and scheduling requirements, and supply chain management.
In-depth knowledge of business issues associated with manufacturing printed circuit boards (PCBs).
In-depth knowledge of product pricing, contracts, and contract negotiations.
Thorough understanding of business risks and price composition, including value add and materials.
Excellent customer contact, negotiation, and problem-resolution skills.
Good presentation, database management, and computer skills.
Ability to manage multiple detailed projects successfully under tight time deadlines.
Strong interpersonal skills and ability to communicate effectively with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
Ability to meet the physical demands of the position, including extended sitting, sustained visual concentration, and frequent repetitive manual movements such as data entry and computer or calculator use.
Applicants must provide information after accepting employment so the company can determine whether export-control exemptions or licenses are required for this US ITAR facility.

Responsibilities

Participate in day-to-day customer account activities to support on-time product deliveries and program schedules, and develop action plans to correct out-of-plan conditions.
Manage customer account profitability, including forecasting, planning, monitoring efficiency, and executing strategies, with guidance from more experienced team members.
Participate in pricing and bid preparation and develop and manage contract terms.
Monitor customer satisfaction through day-to-day interactions and formal methods, including surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
Communicate frequently with customers to support satisfaction with the company and its products.
Coordinate and host regular or as-needed program tracking meetings with customers and internal account team members to report progress and status.
Receive and resolve customer issues and complaints.
Monitor the impact of order changes on inventory.
Prepare performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
May lead a work group or project team, or provide advice and guidance in the area of specialty.
Maintain and build relationships with internal and external contacts.