Customer Program Manager - Aerospace & Defense

Celestica•Tucson, AZ

16h•Onsite

About The Position

Acts as the primary interface between the customer and Celestica for managing specific programs at smaller customer accounts (up to $50 million), with the goal of achieving planned revenue, profits, and customer satisfaction. This is a first full level of specialization that applies expertise across more than one area. Work is performed within established professional standards, policies, and objectives, and involves analyzing diverse problems, evaluating identifiable factors, and being accountable for the quality of work delivered by external suppliers where applicable. The role may influence people outside the team, resolve conflicts, lead a work group or project team with supervisor coaching, or provide advice in the area of specialty. It also involves building and maintaining internal and external relationships. As a member of the account team, the Customer Program Manager supports day-to-day account activities, delivery and program schedules, profitability, forecasting, pricing and bids, contract terms, customer satisfaction, issue resolution, inventory impacts, and performance reporting. The position is based in a normal office environment and may involve extended periods of sitting, sustained visual concentration, and repetitive computer-related manual movements.

Requirements

Six to eight years of relevant experience.
Bachelor's degree in a related field, or an equivalent combination of education and experience may be considered.
In-depth knowledge of manufacturing processes, schedules and scheduling requirements, and supply chain management.
In-depth knowledge of business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts, and contract negotiations.
Thorough understanding of business risks and price composition, including value add and materials.
Excellent customer contact, negotiation, and problem-resolution skills.
Good presentation, database management, and computer skills.
Ability to manage multiple detailed projects successfully while working under tight time deadlines.
Strong interpersonal skills and ability to communicate effectively with a wide variety of internal and external customers.
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Responsibilities

Support day-to-day customer account activities to help ensure product deliveries are on time and programs remain on schedule; develop action plans to correct deviations from plan.
With guidance from more experienced team members, manage customer account profitability, forecasting, planning, efficiency monitoring, and execution of strategies.
Participate strongly in pricing and bid preparation and in developing and managing contract terms.
Manage and monitor customer satisfaction through customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
Communicate frequently with customers to help ensure their satisfaction with the company and its products.
Coordinate and host regular or as-needed program tracking meetings with customers and internal account team members, maintaining ongoing communication and current progress and status reporting.
Receive and resolve customer issues and complaints.
Monitor the impact of order changes on inventory.
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
Where applicable, ensure the quality of work delivered by external suppliers.
Build and maintain internal and external relationships; may lead a work group or project team or provide advice and guidance in the area of specialty.