Customer Program Management Advisor

Celestica International LP • Fort Worth, TX

10d • Onsite

About The Position

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits and Customer Satisfaction for smaller customer accounts. ($50 MM or less). This is the first full level of specialization, applying expertise in more than one area. Work is performed within established professional standards, policy, and objectives. The role involves analyzing data to evaluate identifiable factors and is accountable for the quality of work delivered by external suppliers. The position may influence others outside the team to ensure goals are met and resolves conflicts effectively. Erroneous decisions or failure to achieve results may negatively impact site/major function operations, schedules, and performance goals. Guidance is received primarily on unique, unusual, or controversial issues. The role may lead a work group or project team, or provide advice and guidance in an area of specialty. It involves seeking new avenues for building internal and external relationships and maintaining existing ones.

Requirements

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Six to eight years relevant experience.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Responsibilities

• Works as a member of the team responsible for day-to-day activities of customer accounts to ensure product deliveries are on time and projects/programs are on schedule, developing action plans to correct out-of-plan conditions.
• With guidance from more experienced team members, manages customer account profitability, including forecasting, planning, and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction on a day-to-day basis and formally through customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management.
• Communicates frequently with customers to help ensure satisfaction with the company and its products.
• Coordinates and hosts regular/as-needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• Receives and resolves customer issues and complaints.
• Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level