Customer Portfolio Manager (CPM) - CS

GE Vernova

1d•$119,600 - $199,400•Remote

About The Position

As the Customer Portfolio Manager (CPM), you will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations. This role involves fulfilling service agreement obligations, managing fixed price and time and material programs, and interacting with various internal teams such as customer service, parts and transactional services, field service, and repair service. You will act as the single point of contact for customers, addressing concerns and providing ongoing technical and business support for assigned regions, products, or coverage areas. This position requires a high level of operational judgment and offers moderate autonomy. You will influence the development of strategy for your area of responsibility, interpret business challenges, and recommend best practices to improve products, processes, or services. Staying informed about industry trends and offering new solutions to complex problems are key aspects of this role. You may also lead functional teams or projects.

Requirements

Bachelor’s Degree from an accredited University (OR an Associate's degree from a college or 7 years of experience in a power generation industry)
Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

Nice To Haves

Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
Interpret simple internal and external business challenges and recommends best practices to improve products, processes or services.
Stay informed of industry trends that may inform work.
Use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
Assess quality of information given and ask pertinent questions to stakeholders.
Offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
Use multiple internal and some external sources outside of own function to help arrive at a decision.
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
Communicate difficult concepts and may influence others' options on particular topics.
May guide others to consider a different point of view.

Benefits

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off