Customer Pickup Manager

American Furniture Warehouse

6d • Onsite

About The Position

The Customer Pickup Manager will coach and manage the Customer Pickup department to safely and efficiently inventory and load merchandise for our customers. The CPU Manager will also build schedules, train employees, ensure all orders are being process for pickup, and assist customers with any issues or questions they may have.

Requirements

• Ability to safely operate a company approved safety knife.
• Must be able to learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Knowledge of and the ability to perform the correct lifting/team lifting techniques.
• Ability to maintain a clean and professional appearance.
• Ability to manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Able to work a radio frequency (RF) scanner.
• Identifying and reading reports, tickets and UPC labels.
• Able to communicate effectively with team members and supervisors.
• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and ability to handle/manipulate up to 250 lbs. frequently.
• The Customer Pickup Manager position requires lifting, gripping, bending, kneeling, stooping and moving merchandise 8 hours or more daily.

Nice To Haves

• All training provided by AFW.

Responsibilities

• Safely and efficiently inventory and load merchandise for customers.
• Build schedules for the Customer Pickup department.
• Train employees.
• Ensure all orders are processed for pickup.
• Assist customers with any issues or questions.
• Appraise employee performance, communicate goals and expectations, provide honest feedback and coach team members.
• Establish schedules and provide continual training to team members with an emphasis on safety and service.
• Address customer complaints and resolve problems as needed.
• Coach employees on how to perform the correct Customer Check-In and Customer Return procedures.
• Delegate tasks and responsibilities to appropriate personnel.
• Communicate, lead, and develop teamwork with the Customer Pickup Team.
• Ensure the correct paperwork/forms are filled out correctly.
• Greet customers promptly and professionally.
• Confirm that customer receives correct merchandise.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed