Warehouse Customer Pickup / Loadout

Nellis Auction•Enterprise, NV

2d•Hybrid

About The Position

Nellis Auction is one of the fastest-growing online auction companies in the US, connecting customers with thousands of quality items every week. Our Customer Success team is the face of that experience — the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items. If you're a people person who also thrives in a fast-paced warehouse environment, this role was made for you. As a Customer Success Associate, you sit at the intersection of customer experience and warehouse operations. You'll be the frontline representative of Nellis Auction — greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun.

Requirements

Two or more years of customer service experience is preferred
One to two years of warehouse or customer-facing work
Strong communication skills
A genuinely positive attitude
Self-motivated
Detail-oriented
Dependable with excellent punctuality and attendance
Basic computer and data entry skills
Comfort working in varying weather conditions — both indoors and outdoors
Bilingual candidates are strongly encouraged to apply
Must be comfortable with extensive daily walking about 30k - 40k steps a day, equivalent to 8 to miles per shift
Associates must be able to lift, carry, and load items weighing up to 50 lbs regularly, and assist with team lifts for heavier items
The role requires standing and walking for shifts of 10 to 12 hours, along with regular bending, squatting, reaching, and pulling
Associates must be comfortable working in seasonal temperature extremes
Must possess the vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception

Nice To Haves

Lead with a customer-first mindset in every situation
Stay calm and professional when resolving complaints or unexpected issues
Move with urgency in a fast-paced environment without sacrificing accuracy or friendliness
Communicate clearly with both customers and teammates
Show up consistently and take ownership of your performance goals
Bring energy and pride to the work you do every day

Responsibilities

Greet every customer with professionalism and a positive attitude
Schedule and manage pickup appointments as needed
Process refunds and resolve customer concerns quickly and courteously
Serve as the primary point of contact for customers arriving to retrieve their items
Safely and efficiently load customer-purchased merchandise into vehicles
Verify outgoing orders for accuracy before release
Use handheld scanners or mobile devices to locate and confirm inventory
Maintain organized merchandise racks and consolidation areas
Communicate closely with the broader Customer Experience team to ensure timely, smooth pickups
Assist with additional warehouse duties as directed by management
Follow all company procedures and safety guidelines
Operate warehouse equipment safely and effectively
Demonstrate Nellis Auction's core values in every customer and team interaction
Maintain daily performance goals
Bring a dependable, solutions-first attitude to every shift