Customer Pickup Manager

American Furniture Warehouse•Firestone, CO

7d•$20 - $37•Onsite

About The Position

The Customer Pickup Manager will coach and manage the Customer Pickup department to safely and efficiently inventory and load merchandise for our customers. The CPU Manager will also build schedules, train employees, ensure all orders are being process for pickup, and assist customers with any issues or questions they may have.

Requirements

Ability to safely operate a company approved safety knife.
Must be able to learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
Adhere to the AFW asset protection policies and identify and prevent fraud.
Knowledge of and the ability to perform the correct lifting/team lifting techniques.
Ability to maintain a clean and professional appearance.
Ability to manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Commitment to AFW’s safety policies and procedures and ability to promote awareness.

Nice To Haves

All training provided by AFW.

Responsibilities

Coach and manage the Customer Pickup department to safely and efficiently inventory and load merchandise for customers.
Build schedules and train employees.
Ensure all orders are processed for pickup.
Assist customers with any issues or questions.
Appraise employee performance, communicate goals and expectations, provide honest feedback, and coach team members.
Establish schedules and provide continual training to team members with an emphasis on safety and service.
Address customer complaints and resolve problems as needed.
Coach employees on correct Customer Check-In and Customer Return procedures.
Delegate tasks and responsibilities to appropriate personnel.
Communicate, lead, and develop teamwork with the Customer Pickup Team.
Ensure correct paperwork/forms are filled out correctly.
Greet customers promptly and professionally.
Confirm that customers receive correct merchandise.
Work a radio frequency (RF) scanner.
Identify and read reports, tickets, and UPC labels.