Customer Performance Management Product Lead

McKesson•Irving, TX

19h•$123,200 - $205,400•Hybrid

About The Position

McKesson is seeking to add a Customer Performance Management Product Lead. The Customer Performance Management Product Lead is responsible for driving the day‑to‑day execution of customer engagement modernization initiatives, ensuring strategy translates into operational outcomes. This role operates at the center of complex, cross‑functional workstreams, balancing analytical rigor, program management discipline, and creative problem solving to keep initiatives moving forward. The role develops resolutions to complex operational and business problems that require frequent use of judgment and creativity. Working within broadly defined policies and practices, the Customer Performance Management Product Lead anticipates change, adapts plans in real time, and redirects efforts as needed to maintain momentum and alignment with enterprise priorities.

Requirements

Bachelor’s degree or relevant equivalent experience required.
Typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.
Strong leadership and team management skills.
Strong written and verbal communication abilities.
In-depth knowledge of contract law and proposal drafting best practices.
Ability to work collaboratively with cross-functional teams.
Strong analytical and problem-solving skills.
Attention to detail and a commitment to accuracy.
Proficiency in relevant software and tools for contract and proposal drafting.
A successful candidate must also have a track record of strategic thinking and independent problem solving.
Authorized to work in the United States without sponsorship.

Nice To Haves

Advanced degree/MBA preferred.
Experience with pharmaceutical contract language a plus

Responsibilities

Assists daily operational execution of modernization initiatives, coordinating across business, technology, analytics, and governance teams to ensure workstreams progress as planned.
Develops solutions to complex operational and analytical problems by synthesizing data, stakeholder input, and process insights, applying sound judgment within broadly defined frameworks.
Partners closely with the Lead Data Analyst and technology teams to operationalize analytics, tooling, and automation into day‑to‑day workflows.
Work is accomplished with minimal day‑to‑day direction. The role anticipates change and independently directs or redirects efforts to achieve desired outcomes aligned to long‑term goals.
Analyzes business processes, data, and workflows to identify problems, root causes, and opportunities for improvement.
Communicates insights, recommendations, and status clearly to stakeholders and leadership to support informed decision‑making.
Determines and pursues courses of action under consultative direction to achieve predetermined long‑range targets, balancing near‑term execution with long‑term strategic outcomes.