Lead, Product Management

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

Royal Caribbean Group's HR Transformation Team has an exciting career opportunity for a full-time Lead, HR System Design reporting to the Sr. Manager, HR System Design. The position is onsite and based in Mexico City, Mexico. The Lead, HR System Design, is a technical HR Systems professional responsible for the hands-on administration, configuration, maintenance, and continuous improvement of HR technology platforms, including SAP SuccessFactors and custom system applications. This role serves as a key technical resource within the HR Transformation organization, partnering with HR, IT, and business stakeholders to configure solutions, support system enhancements, execute testing activities, manage releases, and maintain system functionality. The Lead ensures HR applications operate effectively, remain aligned with business requirements, and deliver a high-quality user experience.

Requirements

6+ years of experience supporting HR technology, HRIS platforms, CAM tools, or enterprise applications.
2+ years of hands-on configuration and administration experience of SAP SuccessFactors or Custom Applications.
Experience configuring and supporting one or more SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, etc.) and/or Crew Movement tools
Experience supporting integrated ecosystems involving SAP SuccessFactors, Salesforce, ServiceNow, or related enterprise applications.
Strong understanding of HR processes and HR technology solutions.
Experience supporting system enhancements, releases, testing, and defect resolution.
Familiarity with Agile and traditional SDLC methodologies.
Ability to translate business requirements into system configurations and technical solutions.
Experience developing test scripts, executing testing, and supporting production deployments.
Strong analytical, troubleshooting, and problem-solving capabilities.
Knowledge of security roles, permissions, workflows, and data management concepts.
Experience creating technical documentation, job aids, and system support materials.
Strong attention to detail and execution discipline.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused with a commitment to service excellence.
Strong verbal and written communication skills.
Ability to work effectively across functional and technical teams.

Nice To Haves

SAP SuccessFactors certifications preferred.

Responsibilities

Perform hands-on configuration and maintenance of HR & CAM platforms, including SAP SuccessFactors, custom applications, and related HR systems.
Configure business rules, workflows, security roles, permissions, fields, page layouts, templates, and system settings based on approved business requirements.
Support implementation of new system functionality, enhancements, integrations, and releases.
Troubleshoot system issues and identify root causes in partnership with technical and business teams.
Execute platform updates and configuration changes in accordance with established governance processes.
Maintain system documentation, configuration workbooks, and technical specifications.
Support data integrity, system usability, and process standardization across HR applications.
Serve as a subject matter expert for assigned HR technology platforms.
Strong Configuration Capability in the core applications.
Support intake activities and document enhancement requests, defects, and operational support needs.
Translate approved business requirements into detailed system configuration and technical specifications.
Collaborate with stakeholders to clarify requirements and assess solution feasibility.
Maintain technical backlog items and provide effort estimates for configuration activities.
Ensure requirements are accurately reflected within system designs and configurations.
Execute SDLC activities including requirements validation, configuration, testing, deployment, and production support.
Develop and execute unit testing, system testing, and regression testing scenarios and support user acceptance testing.
Document test results, identify defects, and coordinate resolution activities.
Support release management activities and production deployments.
Validate delivered solutions meet business requirements and quality standards.
Ensure compliance with established SDLC processes, standards, and controls.
Partner with engineering and architecture teams to ensure solutions are technically sound and future-ready.
Partner with HR Operations, IT teams, and business stakeholders to support system enhancements and ongoing operations.
Provide technical guidance regarding system capabilities, configuration options, and best practices.
Assist in evaluating new platform features and identifying opportunities for process improvement.
Develop job aids, configuration documentation, knowledge articles, and training materials.
Support organizational readiness activities associated with new system functionality.
Monitor production environments and proactively identify opportunities for optimization.
Analyze recurring issues and implement sustainable configuration-based solutions.
Support audit requests, compliance activities, and data quality initiatives.
Assist with integration validation and downstream system impacts related to configuration changes.
Participate in periodic platform reviews, release assessments, and enhancement planning activities.
Maintain awareness of emerging HR & CAM technology capabilities and SuccessFactors releases relevant to assigned areas.
Identify and escalate risks, dependencies, and delivery constraints.
Ensure delivery to scope and timeline.