Customer Partnerships Manager

Encompass Supply Chain Solutions•Lewisville, TX

20h•Remote

About The Position

As one of the nation’s largest suppliers of appliance and HVAC parts, Encompass believes in building a team that feels more like family. They serve both businesses and consumers through their B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need. As Parts Town Home, they are part of the Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space. They prioritize customer service, enthusiasm, integrity, and the courage to embrace change, all while keeping safety at the heart of everything they do. They are interested in passionate people with fresh ideas from different backgrounds to foster growth, innovation, and a safe, supportive workplace. They are recognized for growth and innovation and seek driven team players ready to go the extra mile to maintain a culture where safety and excellence go hand in hand.

Requirements

4 Year Degree Preferred or High School Diploma
5+ years in sales management and business development
Proven experience leading outbound sales or call-driven environments
Strong communication skills (verbal and written)
Proficiency in Microsoft Office (Word, Excel, Power Point)
Experience leading or mentoring a sales team
Familiarity with CRM systems such as Salesforce
Strong analytical and problem-solving abilities
Competitive, results-driven mindset with a passion to win
Strong leadership presence with the ability to motivate others
Resilient and adaptable—thrives in a fast-paced sales environment
Proactive and detail-oriented with strong follow-through
Relationship-focused with a customer-first approach
Must live in one of these states: Florida, Georgia, Ohio, Texas, or Illinois

Responsibilities

Lead, coach, and develop a team of up to 10 or more outbound sales representatives
Set clear performance goals and drive accountability through metrics and KPIs
Monitor pipeline activity and ensure consistent revenue growth
Oversee and participate in high-volume outbound calling efforts
Identify new business opportunities and develop strategic sales solutions
Guide team in closing deals, negotiating pricing, and overcoming objections
Build and maintain strong relationships with customers nationwide
Drive new account acquisition through targeted prospecting and research
Expand existing accounts by identifying additional needs and opportunities
Ensure exceptional customer experience through personalized interactions
Understand customer challenges and position tailored solutions
Educate clients on company capabilities, resources, and partnerships
Utilize CRM tools (e.g., Salesforce) to track performance and maintain accurate reporting
Collaborate cross-functionally with internal teams to enhance service delivery
Train new and existing sales staff on outbound strategy and communicate best practices
Analyze sales data to improve team performance and strategy