Customer Integration & Partnerships Coordinator

Career Path Services • Seattle, WA

4d • Hybrid

About The Position

The Customer Integration & Partnerships Coordinator is the connector behind the scenes of a complex workforce system, making sure multiple partner organizations work together so customers experience seamless, equitable services. This role leads cross-partner projects, facilitates collaboration across teams, and improves how job seekers move through the WorkSource system, from intake to referrals to supportive services. It also builds relationships with community organizations to expand access and help remove barriers to employment. At its core, this role blends project management, partnership development, and customer experience improvement to strengthen the overall system. If you’re the type of person who can coordinate projects, facilitate conversations, and keep work streams moving forward while balancing different priorities, you’ll thrive here. The ideal candidate brings a strong focus on equity, builds trust easily with a wide range of partners, and helps teams work more effectively while using data and feedback to guide thoughtful, practical improvements. This position will be full time and will be hybrid (remote and in office) based out of our Seattle area offices. Candidate must live in Seattle metro area in order to work in office four days per week. Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.

Requirements

• Bachelor’s degree in Education, Human Resources, Social Work, Communication, Workforce Development, Public Administration, Psychology, Sociology, or a related field, or equivalent combination of education and experience.
• Minimum of 3 years of experience in workforce development, social services, public-sector partnerships, customer experience improvement, program coordination, or a related field.
• Demonstrated experience coordinating projects or initiatives across multiple partners, teams, or stakeholders.
• Experience collecting, interpreting, and applying qualitative and quantitative data to inform decisions and improvements.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and ability to use technology to support communication, coordination, and reporting.
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Demonstrated commitment to equity, cultural competency, and serving diverse populations.
• Flexibility to work occasional evenings or weekends to support community events and partner meetings.
• Reliable transportation or an alternative method to meet the travel requirements of the position.

Nice To Haves

• Certified Workforce Development Professional (CWDP) or similar credential.
• 5 or more years of experience in workforce development, social services, customer experience improvement, or systems-level coordination.
• Experience working within workforce development systems such as WIOA, WorkSource, or similar multi-partner environments.
• Experience facilitating cross-functional teams, communities of practice, or multi-organizational initiatives.
• Experience supporting or implementing process improvements such as universal intake, referral systems, or customer journey initiatives.
• Familiarity with Continuous Quality Improvement methodologies (e.g., Lean, Kaizen, or similar frameworks).
• Experience supporting change management efforts across multiple stakeholders or organizations.
• Experience engaging community-based organizations and conducting outreach with underserved populations.
• Bilingual or multilingual skills.
• Lived experience or professional experience working with populations impacted by poverty, trauma, or systemic barriers to employment.

Responsibilities

• Coordinate and facilitate Scope of Work (SOW)-required functional integration teams (e.g., workshops, customer experience, in-community outreach), ensuring regular meetings, clear goals & documented progress.
• Coordinate and support cross-partner work streams that improve how customers move through the WorkSource system, including referral processes, intake practices, and warm handoffs.
• Provide technical assistance and partnership to WorkSource Centers in support of Continuous Quality Improvement (CQI) goals and site-level improvement plans.
• Support the implementation of customer-facing tools and process improvements across the system.
• Gather input from WorkSource partners to evaluate referral processes and recommend improvements to system leadership.
• Partner with the One-Stop Operator Director to support cross-partner initiatives requiring shared facilitation and coordination.
• Build and maintain relationships with community-based organizations that provide wraparound services (e.g., housing, childcare, mental health, ESL, legal and immigration support) to support customer access and reduce barriers to employment.
• Collaborate with program leadership to identify, initiate, and support new partnership opportunities that expand access to services for priority populations.
• Serve as a primary point of contact for Connection Site relationships and support coordination across sites.
• Coordinate and support regional networking meetings, including Connection Site convenings and Community & Technical College (CTC) meetings, using co-hosted approaches where appropriate.
• Coordinate site-based employer engagement activities in partnership with Business Services leadership, including hiring events, site visits, and recruitment efforts.
• Facilitate community conversations that incorporate an equity-centered approach and strengthen connections with priority populations.
• Track and report outreach activities and partnership engagement data to support system reporting requirements.
• Coordinate and facilitate customer engagement activities such as focus groups, surveys, stakeholder interviews, and advisory groups to gather input on customer experience.
• Co-facilitate annual customer focus group sessions and synthesize findings into actionable recommendations for system improvement.
• Coordinate and manage project planning activities, including developing work plans, defining roles and deliverables, tracking progress, and supporting reporting requirements.
• Support Connection Sites in maintaining compliance with IFA, MOU, and Equal Opportunity (EO) requirements.
• Coordinate multiple concurrent projects, including tracking milestones, identifying risks, and supporting implementation to achieve intended outcomes.
• Collaborate with internal partners to align efforts, including coordination with program leadership, training staff, and operations support roles.
• Capture and document system outcomes, success stories, and key insights for use in reports and internal communications.
• Maintain current knowledge of workforce development practices and participate in continuous quality improvement efforts.

Benefits

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance, Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level