Customer Outreach Specialist
About The Position
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle. The Customer Outreach Specialist must possess a high level of motivation, a strong level of open mindedness and adaptability, and an exceptional level of empathy, confidence, persistence, and patience. Must be able to communicate effectively and professionally with a wide range of hearing health industry professionals and clients. Must also possess the ability to work independently as well as part of a team, including: exhibiting objectivity, being open-minded towards the ideas and views of colleagues and management, responding to directives, giving as well as taking feedback, and contributing to building team cohesiveness is key to success in this position.
Requirements
- High school education or equivalent work history
- History of successful phone-based customer interaction required
- Good computer skills and knowledge of Microsoft Office software including Word and Excel
- Be adept in using search tools, browsers, and email features including attaching files to correspondence
- Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
- Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
- Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
- High level of motivation
- Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections
Responsibilities
- Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
- Utilize relationship building to enhance the patient experience
- Operate and maintain high level of detail accuracy
- Intake, process, and relay relevant information regarding patient feedback
- Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices
- Expertise regarding appointment type and referral source selection
- Develop advanced knowledge of operating systems and digital resources
Benefits
- health insurance
- dental insurance
- vision insurance
- paid time off
- paid sick time
- paid holidays
- 401k
- company paid life insurance
- hearing aid discounts
- access to telemedicine services
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- short-term disability insurance
- long-term disability insurance
- employee assistance program
- hearing aid benefits
- PTO
- paid sick and safe time
- paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
