Bilingual Customer Outreach Specialist
Chubb•Markham, ON
•CA$54,000 - CA$78,000•Onsite
About The Position
Join the back-office team as a Bilingual Customer Outreach Specialist in Markham, Ontario. Are you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? If you thrive in a fast-paced environment and enjoy making a difference in people’s lives, we want to hear from you!
Requirements
- Bilingual (English and French)
Nice To Haves
- Experience in fast-paced environments
- Passion for building customer relationships and driving loyalty
- Desire to make a difference in people's lives
Responsibilities
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
Benefits
- Competitive compensation
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
