Bilingual Outreach Coordinator

24 Hour Home Care•Concord, CA

3d•Hybrid

About The Position

The Outreach Coordinator serves as the primary point of contact for families referred by Regional Centers, guiding them through the initial stages of service enrollment and ensuring a seamless onboarding experience. This role coordinates referrals, maintains strong relationships with families and Regional Center staff, supports both Agency and Employer of Record (EOR) service lines, and partners with Community Partnerships and Operations to ensure timely, high-quality service delivery.

Requirements

Fluency in Spanish is required
1–2 years of customer service, healthcare operations, community outreach, or related experience.
Strong communication, organizational, and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.
Positive, self-motivated professional with strong problem-solving skills and the ability to maintain confidentiality.

Nice To Haves

Bachelor's degree preferred.
Experience using CRM or case management systems such as Salesforce preferred.

Responsibilities

Coordinate new referrals from Regional Centers by conducting intake activities, responding to family inquiries, documenting interactions, and ensuring referrals are addressed promptly.
Manage referral pipelines by following up with families and providers, maintaining accurate records in Salesforce and Annkissam, and providing ongoing updates throughout the enrollment process.
Support Agency service enrollment by evaluating referrals, coordinating with Operations and Community Partnerships, and ensuring consumers are routed to the appropriate teams.
Guide families through the Employer of Record (EOR) onboarding process by explaining available services, collecting provider information, assisting with applications, and resolving onboarding obstacles.
Build and maintain strong relationships with Regional Center staff, families, and internal partners while tracking personal performance metrics and completing additional administrative duties as assigned.