Outreach Specialist

Nest Health

21h • Remote

About The Position

Nest Health is a healthcare startup founded in 2022 with the mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. They offer a family-based, in-home, and virtual care model that includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, and social services and navigation. Working at a healthcare startup like Nest involves a fast-paced, ever-changing environment with varied workloads, quick changes, and high expectations, offering opportunities for creativity, solution-orientation, and impact in disrupting the US healthcare system. Team members are expected to be flexible, accountable, self-sufficient, and may take on multiple roles. This includes a breadth of roles, learning opportunities outside of the standard position, a fast pace requiring adaptation to quick changes, autonomy with less structure, and heavy reliance on collaboration and feedback.

Requirements

• 2-5 years of related experience in a telephonic sales, outreach and engagement, or customer service role required.
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Healthcare and/or experience with Medicaid population is a plus.
• Bachelor’s degree or equivalent experience preferred but not required.
• Experience working independently and successfully to hit ambitious sales targets preferred.
• Demonstrated team player who enjoys collaborating with others to meet shared goals.
• Entrepreneurial and creative problem solver.
• Engaging personality with active listening skills and ability to demonstrate empathy with people.
• Experience working in outreach, organizing, or coordinated campaigning.
• Proficiency in the use of Excel and/or CRM tools like Salesforce is preferred.
• Bilingual skills (esp. Spanish) is a bonus!
• This position will involve educating and encouraging vaccination against COVID-19.

Responsibilities

• Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team.
• Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members.
• Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider.
• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms.
• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach.
• May work flexible or extended hours to accomplish business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree