Customer Outreach Coordinator

Healthix • New York, NY

4d

About The Position

The Temporary Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals.

Requirements

• Bachelor’s Degree is required
• Minimum of two+ (2+) years of related experience, preferably in the health care industry
• Extremely organized with high attention to detail
• Competence in developing strong relationship skills with high emphasis on delivering value and service
• Comfortable presenting to small to medium sized audiences
• Team player, results oriented, flexible and resourceful
• Knowledge of MS Office 365 including Word, Excel, PowerPoint, and Salesforce CRM

Responsibilities

• Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals
• Work collaboratively with the Customer Success Management team and other key departments within Healthix to meet organizational goals
• Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database
• Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health)
• Assist with other department duties as needed

What This Job Offers

• Career Level: Entry Level