Customer Order Support (On-site)

Kaplan Early Learning Company • Winston-Salem, NC

3d • Onsite

About The Position

Kaplan Early Learning Company is growing and seeks to hire a Customer Order Support (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years! POSITION OBJECTIVE : This position contributes to the overall success of the company and supports business operations by ensuring timeliness and accuracy of the customer database. Initialize all incoming mail, internet and facsimile orders and perform customer account maintenance in multiple paneled PeopleSoft system environment.

Requirements

• High school diploma or equivalent required.
• Must be detail oriented and organized with the flexibility to work independently or collaboratively in team environment with multiple interruptions.
• Possess good customer service orientation and effective communication skills to interact with internal and external customers.
• Requires computer literacy in Windows environment, Microsoft Office (Outlook, Word & Excel) and strong 10-key skills.
• Good internet research skills and ability to effectively multi-task required.
• Ability to work on departmental projects.
• Must be available for flexible scheduling.

Nice To Haves

• Call center experience, a plus.
• HubSpot experience, a plus.

Responsibilities

• Setup new customer account records in PeopleSoft system by determining mailable addresses, classification and taxation using reference materials and customer information on order and entering relevant customer account information.
• Determine by classification if eligible for automatic credit limit, and set-up in system.
• Locate pre-existing customer account records in PeopleSoft system for incoming orders utilizing customer information.
• Manage inbound/outbound calls via ACD line.
• Manage inbound inquiries via HubSpot.
• Verify and enter orders.
• Process special order types (Key Account, web based, and Gryphon House).
• Review, edit, and research special instructions or missing data from orders.
• Run queries.
• Manage Pending Orders.
• Manage special grant website orders.
• Assist Playground Department on orders retrieved with partial Kaplan items and Playground items.
• Assist customers with questions regarding orders or missing account information.
• Interact with internal/external departments regarding receipt of orders.
• Assist My Kaplan Platinum Team with set ups for My Kaplan Platinum customers.
• Manage account maintenance (tax update in vertex panel, addresses, account names, backdating accounts, hard code carrier request, eliminate duplicate accounts, classifications, suppress catalog mailings, inactivate accounts, territory codes etc.).
• Work rotating assignments to manage paperwork day (department voice mails, emails, account maintenance and tax maintenance.

Benefits

• Paid Time Off including holidays
• Paid Maternity/Paternity Leave
• Supplemental Program
• Childcare Discounts
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs through Voya Insurance
• Educational Tuition Assistance
• Verizon and AT&T Discount
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Outlet Center Discount
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED