On-site Support Engineer

Genesis • San Carlos, CA

5d • Onsite

About The Position

Genesis is a full-stack general-purpose robot company with a mission to make general-purpose robots a reality, unlocking infinite physical labor for the world and freeing people for creativity, exploration, and the pursuits they love for their own sake. The company is backed by partners who share its vision and has people working across the Bay Area and Europe. Genesis recently unveiled Eno, its wheeled, dexterous robot powered by its GENE foundation model, and is starting to put it to work with real customers.

This role is for an embedded engineer for the data engine. The engineer will keep Genesis's floors, partner sites, and customer deployments running, resolve issues that stop them, and own the loop between the field and the model, platform, and hardware teams. This involves spending real time on customer sites, partnering with their teams to solve problems on the spot and spotting where Genesis can help them next. The engineer will also help bring up new tasks and new sites, and turn what breaks into better specs and acceptance criteria. The role is hands-on, in the field, and across sites.

Requirements

• A hands-on engineer who likes the field.
• Experience keeping a robotics, hardware, teleoperation, or data-systems operation running in the real world.
• Comfortable debugging across hardware, software, and data.
• Comfortable with Linux and Python.
• At ease on a customer's site, partnering with their team to solve problems and reading where they will need us next.
• Willing to travel to collection, partner, and customer sites.
• Ability to stand next to an operator and sit with a researcher and translate cleanly between them.
• Ownership and urgency: when something is down, own it until it runs; bias for action, no waiting for permission.

Nice To Haves

• Experience at a robotics, embodied-AI, or autonomous-vehicle operation is a strong plus.

Responsibilities

• Keep collection running by standing up stations and partner sites, and keeping them collecting accepted hours through whatever comes up.
• Be on the ground with customers, traveling to customer sites, working alongside their teams to solve problems on the spot, looking around the corner for where Genesis can help them next, and feeding that back to the global team.
• Own site and floor issues end to end: diagnose across hardware, software, and data, fix them, and put the fix in place so they do not recur.
• Be the channel back to the model, platform, and hardware teams: surface what the field sees and turn it into tickets and data requests.
• Support task setup and acceptance, and stand up new sites to the standard.
• Turn what you learn into better task specs and acceptance criteria, working from the data engine playbook.
• Support more than one site, in person and remote, as the operation grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed