Customer Order Coordinator
About The Position
The Customer Order Coordinator (previously known as Expeditor Representative) ensures customer orders are accurately assembled, packaged, verified, and dispatched according to Abby’s Catering quality standards and customer specifications. In a fast-paced aviation catering environment, the role connects production, logistics, and delivery so orders are complete and accurate before flights depart. The position requires attention to detail, organization, urgency, and the ability to work under strict deadlines. The role is hands-on and involves working in refrigerated and production areas. The coordinator may also help stage and load orders and operate company vehicles to transport orders when assigned. Abby’s Catering has delivered in-flight catering to commercial airlines, private aviation clients, VIP travelers, and corporate customers since 1980, emphasizing quality, food safety, and personalized service.
Requirements
- Valid driver’s license with an acceptable driving record.
- Valid Texas Food Handler Certificate, or ability to obtain it before employment.
- Exceptional attention to detail.
- Strong organization and time management.
- Ability to prioritize multiple orders under tight deadlines.
- Ability to work independently while staying in close communication with the team.
- Clear, professional communication.
- Dependable attendance and punctuality.
- Positive attitude and willingness to help wherever needed.
- Commitment to quality, food safety, and customer satisfaction.
- Ability to stand and walk for extended periods.
- Ability to frequently lift and carry up to 50 lbs.
- Ability to push and pull loaded carts weighing up to 100 lbs.
- Ability to bend, reach, stoop, kneel, and climb as needed.
- Ability to work in refrigerated environments for extended periods.
- Ability to safely operate company vehicles when required.
Nice To Haves
- Previous experience in food service, catering, warehouse, hospitality, or logistics; 2+ years is ideal.
- High school diploma or GED.
- Basic computer or tablet skills.
Responsibilities
- Assemble and package orders according to production tickets and client specifications.
- Verify each order for completeness, presentation, labeling, and accuracy before release.
- Inspect packaging to ensure products are protected and presentation standards are met.
- Coordinate with production teams to confirm items are available and prepared on schedule.
- Monitor flight departure times and prioritize orders accordingly.
- Immediately report shortages, substitutions, discrepancies, or quality concerns to leadership.
- Help load and stage orders for delivery.
- Safely operate company vehicles to transport customer orders when assigned.
- Track packaging inventory and alert leadership when stock is low.
- Keep workstations clean, organized, and compliant with food safety standards.
- Follow HACCP, GMP, sanitation, and company food safety procedures.
- Support other departments during high-volume periods.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
