Customer Order and Fulfillment Specialist

GE Aerospace•Grand Rapids, MI

5d•Onsite

About The Position

The Customer Order and Fulfillment Specialist supports the end-to-end order management process to ensure on-time and accurate delivery to customers. This role is responsible for entering, monitoring, and coordinating customer orders across internal teams, while maintaining strong communication, data accuracy, and customer focus.

Requirements

Bachelor's degree from an accredited university or college (or a High School diploma / GED with at least 4 years of experience in Supply Chain, Operations, Customer Service, and/or Manufacturing)
This role requires access to U.S. export-controlled information. Therefore, employment will be będziesz contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Nice To Haves

Strong attention to detail and ability to manage transactional accuracy
Good written and verbal communication skills
Basic proficiency in Microsoft Excel, PowerPoint, and ERP/order management systems
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Familiarity with ERP systems such as SAP or Oracle
Experience working with cross-functional teams
Analytical mindset with the ability to identify trends and solve routine problems
Demonstrated customer-focused approach and willingness to learn

Responsibilities

Facilitate transactions for producing, assembling, and delivering replacement / repair parts and equipment as part of Service agreements and orders.
Enter, validate, and maintain customer orders in the order management system.
Review purchase orders, schedules, and customer requirements for completeness and accuracy.
Track order status from entry through shipment and delivery.
Coordinate with planning, sourcing, manufacturing, logistics, and customer service teams to resolve order issues.
Communicate order acknowledgments, status updates, changes, and potential delays to customers and internal stakeholders.
Support backlog management, shipment prioritization, and fulfillment execution.
Help identify and resolve discrepancies related to pricing, quantities, delivery dates, shipping documentation, or invoicing.
Maintain accurate records, reports, and dashboards for order and fulfillment performance.
Escalate risks affecting Safety, Quality, Delivery, or Cost (SQDC) to the appropriate team members.
Participate in continuous improvement (FLIGHT DECK) efforts to simplify processes and improve customer experience.