About The Position
As a Retail/Customer Operations team member at Light, you will help ensure a seamless customer experience in deregulated energy markets. You will support day-to-day operations of the retail energy platform by assisting customers, resolving issues, and improving internal processes. The role calls for analytical skills, knowledge of retail energy markets, and a customer-centric mindset. Light is a Series A company based in Austin, Texas, building a utility-as-API platform that enables companies to offer integrated electricity plans. Its mission is to support a sustainable and abundant energy future by making affordable renewable electricity easier to access.
Requirements
- Bilingual in Spanish and English, with excellent communication skills.
- Prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets.
- Strong problem-solving skills and the ability to handle complex customer issues professionally.
- A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment.
Nice To Haves
- Experience with CRM systems, billing platforms, or energy market software.
Responsibilities
- Serve as the primary point of contact for customer inquiries and provide a high level of service and satisfaction.
- Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage.
- Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements.
- Analyze customer interactions and operational processes to identify trends and opportunities for improvement.
- Collaborate with engineering, product, and operations teams to enhance the customer experience and streamline workflows.
- Maintain knowledge of deregulated energy markets and stay informed about regulatory changes and industry best practices.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
