Contract Administration Sr Rep (Hybrid)
About The Position
Join the Administration & Client Services team, where we streamline workflows and deliver exceptional customer service that consistently meets and exceeds expectations. We're seeking a positive, enthusiastic professional who thrives in a fast-paced, high-volume environment. In this role, you'll develop in-depth knowledge of the Employer Market and our product offerings. The ideal candidate is a quick learner who adapts easily to new systems and procedures, applies knowledge effectively during problem resolution, and knows when to ask for assistance. Service-oriented phone skills are essential.
Requirements
- Strong data entry skills which include speed and accuracy.
- Ability to perform within established department goals including quality assurance (QA).
- Good problem-solving skills and attention to detail.
- Ability to apply good judgement to situations including time management.
- Strong customer focus on both internal and external customers.
- PC skills. (Microsoft Office basics) Adaptability to learn how to process on multiple internal systems.
- Good prioritization skills and adaptable to change.
- Ability to work effectively both individually and in a team environment.
- Solid work ethic combined with professionalism and a positive ‘can-do’ attitude.
- Good communication skills both verbally and written.
- Willingness to suggest new ideas, processes and procedures.
- Demonstrate a willingness to help others and be cross trained in multiple tasks and other departments.
- Flexibility to work overtime during peak volumes.
Nice To Haves
- Adaptability
- Critical Thinking
- Customer-Focused
- Data Entry
- Prioritization
- Professional Ethics
- Professional Etiquette
- Sound Judgment
Responsibilities
- Enter required data with a high degree of accuracy across a variety of form types and electronic files, including applications, evidence of insurability, status changes, salary changes, coverage corrections/changes, ownership changes, and withdrawal requests.
- Cross-train with team members and learn skills from other teams to provide backup support during peak volumes and enhance overall capabilities.
- Use sound judgment and critical thinking skills to research and resolve problems that inhibit processing, including program setup errors on customized plans.
- Follow up to obtain missing information needed for processing by producing customer-focused correspondence and emails (sometimes utilizing templates) or placing phone calls to customers and clients.
- Research and respond to team Inbox emails in a timely manner. Fulfill and process customer and client requests and spreadsheets as assigned. Prioritize work according to bill dates as needed.
- Support Salesforce and complete service requests assigned by the Enterprise Call Center (ECC) in a timely manner, including participation in the ECC IM Chat rotation.
- Adhere to department quality and security standards for all tasks and complete work within service level obligations.
Benefits
- Paid time off
- PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them.
- Additional PTO the longer you stay at Securian.
- Parental leave
- Caregiver leave for family members
- Bereavement leave
- Military leave
- Nine company paid holidays
- Company-funded pension plan
- 401(k) retirement plan
- Medical coverage
- Dental coverage
- Vision coverage
- Volunteer paid time off
- Dollar-for-dollar matching gift program
- Associate Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
