Contract Administration Sr Rep (Hybrid)

Securian Financial • Saint Paul, MN

3d • Hybrid

About The Position

Join Securian Financial’s Administration & Client Services team to streamline workflows and provide customer service that meets and exceeds expectations. This role develops in-depth knowledge of the Employer Market and Securian’s product offerings, and suits a quick learner who adapts to new systems and procedures, applies knowledge to resolve problems, and knows when to seek assistance. Service-oriented phone skills are essential.

The position has a hybrid working arrangement, with associates who live within a 90-minute commute expected to work in the office at least one day each week. The policy allows flexibility to accommodate business and personal schedules. The estimated base pay range is $18.80–$32.69; pay may vary based on job-related factors and individual qualifications.

Requirements

• Strong data-entry speed and accuracy.
• Ability to meet established department goals, including quality-assurance goals.
• Good problem-solving skills and attention to detail.
• Sound judgment and time-management skills.
• Strong customer focus for internal and external customers.
• PC skills, including Microsoft Office basics.
• Ability to learn processing across multiple internal systems.
• Good prioritization skills and adaptability to change.
• Ability to work effectively independently and as part of a team.
• Solid work ethic, professionalism, and a positive, can-do attitude.
• Good verbal and written communication skills.
• Willingness to suggest new ideas, processes, and procedures.
• Willingness to help others and cross-train in multiple tasks and other departments.
• Flexibility to work overtime during peak volumes.

Nice To Haves

• Adaptability.
• Critical thinking.
• Customer-focused approach.
• Data-entry skills.
• Prioritization.
• Professional ethics.
• Professional etiquette.
• Sound judgment.

Responsibilities

• Enter data accurately across forms and electronic files, including applications, evidence of insurability, status and salary changes, coverage corrections or changes, ownership changes, and withdrawal requests.
• Cross-train with team members and learn skills from other teams to provide backup during peak volumes and strengthen team capabilities.
• Research and resolve processing problems, including program setup errors on customized plans, using sound judgment and critical thinking.
• Follow up with customers and clients to obtain missing processing information through customer-focused correspondence, emails, or phone calls.
• Research and respond to team Inbox emails in a timely manner.
• Fulfill and process customer and client requests and spreadsheets as assigned.
• Prioritize work according to bill dates as needed.
• Support Salesforce and complete Enterprise Call Center (ECC) service requests promptly, including participating in the ECC IM Chat rotation.
• Meet department quality and security standards and complete work within service-level obligations.

Benefits

• Paid time off, with additional PTO based on length of service.
• Flexible leave programs, including parental, caregiver, bereavement, and military leave.
• Nine company-paid holidays.
• Company-funded pension plan.
• 401(k) retirement plan with a company contribution tied to company performance, up to 10% of eligible earnings, with a 5% target.
• Medical, dental, and vision coverage for associates and eligible family members, effective from the first day of employment.
• Paid volunteer time and a dollar-for-dollar matching gift program.
• Associate Resource Groups for connection and professional relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed