Customer Billing Sr. Rep (Hybrid)

Securian Financial•Saint Paul, MN

2d•$19 - $33•Hybrid

About The Position

We are seeking a detail-oriented and analytical Customer Operations Sr. Rep to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and is passionate about improving financial accuracy and operational efficiency. You’ll play a key role in reconciling financial data, identifying trends, and supporting cross-functional teams with insights that drive business decisions.

Requirements

Organization, time management, and ability to prioritize competing tasks. Pivot as needed.
Strong attention to detail to ensure accuracy when researching problems and performing detailed calculations and Quality Assurance.
Communicate effectively by adapting to your audience, actively listen, and applying those skills both verbally and in written documentation.
Advanced math skills to calculate premium, coverage amounts etc.
Proficient in Microsoft Excel.
Ability to read and interpret data from large spreadsheets.
Strong customer focus; internal and external customers.
Ability to work effectively and be productive both individually and in a team environment.
Reliable and flexible to work overtime when needed.

Nice To Haves

Communication
Customer Service
Microsoft Excel
Microsoft Office
Payment Handling

Responsibilities

Maintain a high level of attention to detail to identify discrepancies and ensure data accuracy.
Apply critical thinking to assess and resolve unfamiliar issues.
Analyze large datasets and identify trends for client premium reconciliation.
Synthesize complex issues into consumable written communications.
Develop strong relationships with external clients and internal partners to ensure processes are flexible, cost effective, accurate and are in compliance.
Demonstrate proactiveness by identifying and resolving issues independently.
Use Outlook effectively for email management, folder organization, and task prioritization.
Manage multiple tasks efficiently with strong time management skills.
Be opportunistic in identifying and acting on high-value tasks or unexpected opportunities.
Think beyond the task at hand with a big picture mindset, understanding downstream impacts and stakeholder needs.
Communicate findings and resolutions clearly through both written and verbal communication.