Customer Operations Specialist

Corning•Charlotte, NC

7d•$47,058 - $64,706•Onsite

About The Position

In the Customer Operations organization, the Customer Operations Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization. In addition to the aforementioned skills and qualifications, we are also looking for a Customer Operations Specialist who is personable with excellent interpersonal skills. This means that the candidate should be able to build positive relationships with customers and provide exceptional customer service. They should be patient and empathetic when dealing with customer inquiries or concerns. A personable Operations Specialist will be able to effectively communicate with customers, address their needs, and provide a positive experience throughout the entire customer encounter. This personal touch is essential in creating long-term customer satisfaction and loyalty.

Requirements

Associate’s, Bachelor’s degree or a minimum of 3+ years Customer Service experience
Proven experience in a customer facing role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proven critical and analytical thinking as well as excellent organizational skills.
Ability to handle difficult customers with diplomacy and professionalism.
Ability to work independently and as part of a team.

Nice To Haves

Proficiency in using customer management software and other computer systems, including Salesforce.
SAP knowledge desired.
Proven experience in a customer facing role in the manufacturing industry.
Fluency in the Spanish language

Responsibilities

Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
Investigate, troubleshoot, and resolve any issues or complaints raised by customers, including coordinating with all required internal departments (Technical Support, Quality, Supply Chain etc.).
Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
Identify trends in customer feedback and recommend process and/or service improvements. This could also involve developing and implementing new procedures.
Maintain a deep understanding of the company's products and services to provide accurate information to customers.
Ensure compliance with company policies and industry regulations. Participation in training, testing, and project related activities as identified.