Customer Operations Specialist (Fullerton,CA)
About The Position
Avocado is currently looking for a Customer Operations Specialist to be part of the Customer Operations Team. You will be reporting to the Customer Operations Manager. The Customer Operations Specialist is responsible for a variety of inquiries from our key customers. Some tasks include but are not limited to: how to place orders and/or follow up on orders, resolving any order processing or systems issues, parts orders, and coordinating shipping logistics to name a few of the key points. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer focused and people first organization. Note on Location: Here at Avocado Green Brands, we treasure teamwork and working together in person. Depending on the role, you will be working on-site at one of our Fullerton locations. Note on Pay Transparency:. The pay range for this role is $23.00 - $26.75 Hourly.
Requirements
- Minimum of 2 years of experience in customer service, account management, or a related role, preferably in a manufacturing environment.
- Strong interpersonal, verbal, and written communication skills.
- Ability to effectively communicate internally and externally with customers, vendors, and cross-functional teams.
- Advanced in Microsoft Office Suite (Excel, Word, PowerPoint) and NetSuite.
- Experience using NetSuite ERP or similar order management, ERP, or CRM platforms preferred.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-first mindset with a proactive and solution-oriented approach.
- Regular and predictable attendance.
Nice To Haves
- Experience using NetSuite ERP or similar order management, ERP, or CRM platforms preferred.
Responsibilities
- Act as the primary point of contact for assigned accounts, addressing customer inquiries, providing product or service information, and resolving issues in a timely manner.
- Process orders via EDI, e-mail and internal importing processes.
- Coordinate shipping logistics and process shipping labels through Fedex, UPS WorldShip, and other shipping platforms.
- Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details.
- Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence.
- Manage incoming support inquiries which could include providing updates and callbacks within a timely manner and occasionally triaging inquiries that need additional support to the proper department.
- Maintains accurate and current information as it relates to current and anticipated needs of the department.
- Process written customer correspondence and provide the appropriate level of timely follow up.
- Coordinate and track movement of goods through logistics pathways while proactively communicating updates to customers and internal teams.
- Collaborate cross-functionally with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience teams to support operational efficiency.
- Monitor inventory communication and product availability updates to support customer expectations and operational planning.
- Performs other related duties as required and assigned.
- Perform other tasks as directed by the Customer Operations Manager.
Benefits
- Medical (HMO, PPO, HSA)
- Dental
- Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee product discount
- Annual Bonus Plan
- Training and Tools to be successful along with a strong partnership from your peers and leaders
- Access to wellness apps
- Referral Bonus
- Opportunity to grow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
