Customer Experience Associate 1 (Fullerton,CA)
Avocado Green Brands•New York, NY
•$19 - $22•Hybrid
About The Position
Avocado is currently looking for a Customer Experience Associate I to be part of our Customer Experience team in Fullerton, CA! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. Note on Location: You will be working on-site at our location in Fullerton, California or remotely in the united states of America. Note on Pay Transparency: The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus.
Requirements
- A minimum of 1 year of experience in the field of customer service is necessary for this position.
- Strong cross-functional communication skills.
- Excellent problem-solving and analytical skills
- Ability to accept and adjust accordingly to constructive feedback.
- Effective oral and written communication skills.
- Great communicator.
- Regular and predictable attendance.
Responsibilities
- Respond to customer inquiries via calls, chats, and emails.
- Maintain accurate documentation of customer issues and interactions.
- Route concerns to the appropriate departments.
- Handle order inquiries and report vendor-related issues in line with company standards.
- Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
- All other assigned duties.
Benefits
- Medical (HMO, PPO, HSA)
- Dental
- Vision
- 100% Employer Paid Life Insurance
- 401(k) with employer match
- PTO
- Volunteer days
- Employee product discount
- Annual Bonus Plan
- Training and Tools to be successful along with a strong partnership from your peers and leaders
- Access to wellness apps
- Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
