Customer Experience Associate I (Fullerton, CA)

Avocado Green Brands•CA Remote, NC

5d•$19 - $22•Hybrid

About The Position

Avocado is currently looking for a Customer Experience Associate I to be part of our Customer Experience team in Fullerton, CA! This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. Note on Location: You will be working on-site at our location in Fullerton, California or remote within the United States of America. Note on Pay Transparency: The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus.

Requirements

A minimum of 1 year of experience in the field of customer service is necessary for this position.
Strong cross-functional communication skills.
Excellent problem-solving and analytical skills
Ability to accept and adjust accordingly to constructive feedback.
Effective oral and written communication skills.
Great communicator.
Regular and predictable attendance.

Responsibilities

Respond to customer inquiries via calls, chats, and emails.
Maintain accurate documentation of customer issues and interactions.
Route concerns to the appropriate departments.
Handle order inquiries and report vendor-related issues in line with company standards.
Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
All other assigned duties.

Benefits

Medical (HMO, PPO, HSA)
Dental
Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus